Complain about your own or others’ working environment

No, only the complainants themselves have the right to give consent to waive Arbejdstilsynet’s duty of confidentiality regarding a complaint about the working environment. This means that you cannot lift the confidentiality of a complaint on behalf of another person. A complainant who wishes to give consent must fill out the digital complaint and consent form themselves.

When you contact Arbejdstilsynet, we will typically ask you to provide the following:

• The company’s name, address and department – so we can locate the workplace in case of a visit
• What the health and safety issue relates to
• How many people are affected by the issue
• When the issue began and how long it is expected to last
• Whether the company has a health and safety organisation and whether it has been involved
• Your name and telephone number – in case we need further information.

In some cases, we need additional information in order to process a complaint and we will contact you if this is necessary.

If Arbejdstilsynet visits the company, we will speak with representatives of both management and employees. If you have chosen to complain anonymously, we will treat your complaint with full confidentiality, meaning that we will not mention that a complaint has been received.

If, based on the visit, we assess that there are working environment problems in the company, we will issue a decision requiring the company to resolve the problems.

A complaint about the working environment does not always lead to an inspection visit. It depends on a specific assessment of the individual case. As a rule, we will always visit if we assess that there is an immediate danger.

You will not automatically be informed whether your enquiry leads to an inspection. If you wish to receive more detailed information about the handling of your complaint, you may request access to documents.

Read more about access to documents